Open Call Center in India

With the booming economy, there are many outsourcing companies that can help you get your call center started up. The cost varies depending on the call center services you require, but having an in-house center with bilingual employees will cost you anywhere from $5,000-$40,000. If you prefer to pay per minute for your agent time at another company or want to outsource the management of your call center, then it can be as low as $2-$3 per agent hour.

There are two ways you can outsource your customer service needs to an Indian call center. You can either set up an in-house call center at your office or hire a remote outsourcing firm that will handle all of the tasks for you. If you plan on having bilingual employees, then it is best to have them work directly for you. If you do not have the time or resources to manage your own call center, then you can hire an outsourcing company.

Since the Indian economy is growing at an incredible rate, there has been a huge demand for call center business in India. Many large companies are starting to outsource their call centers which results in more jobs and opportunities for both employers and employees. If you have the resources and contacts necessary to begin a business in India, then it is a very profitable industry.

In order to open up a call center in India, your company must register as an Indian corporation. If you are already registered as a corporation and have enough capital to sustain the operation, you can begin hiring employees immediately.

If your company is not yet registered in India, then we highly recommend that you hire an Indian accounting firm to help you with the process. Accountants are necessary if you plan on outsourcing services to India because they will file all of your paperwork and ensure that you are following Indian law to the letter.

If you need any help with opening a call center in India or outsourcing services in general, feel free to contact our company for more information about how we can help your business! Our professional staff is available 24/7 so don’t hesitate to pick up the phone and give us a call.

Legal Procedure to Setup a Call Center in India

Legal procedure to setup a call center in India is very daunting. It may take up to 6 months or even more for everything to get approved by the involved government agencies. In order to legally own and operate a business in India, you must have an Indian Corporate Identity Number (CIN). A CIN helps track all of your entities and assets and acts as a unique identification number.

At the very minimum, you need 1 director and 1 shareholder to register and setup a company in India. This can be you and your spouse or partner if you plan on being the initial owner of the company. Once you have paid all of your registration fees though, you can add additional shareholders at anytime according to your business needs.

If you think about it, this would be one of the biggest hurdles because unless you know somebody personally who can help guide you through the process it would be very difficult to setup a company in India. So it’s best to find an outsourcing firm in India that will have the necessary resources and contacts to help your business through this process.

The call center industry in India can be found in the top 15 areas throughout India. The most popular cities that you will find call centers are Bangalore, Mumbai, Delhi, Chennai and Hyderabad. Many companies prefer to have their employees stay at one location because it makes communication a lot easier for follow-up calls and meetings.

Many foreign companies from the U.S., UK, Canada, and Australia have call centers in India because the employees are fluent in English and their low costs make it viable to maintain an international call center. With India’s time zone being 4 hours ahead of the Eastern Standard Time, employees work nighttime hours when it is morning in Europe and afternoon in the U.S. This allows you to take advantage of 24 hours a day if you have customers worldwide or are operating a global business.

India has a very large English-speaking population, which is why most outsourced call centers cater to the US and UK markets. Though the Indian economy has experienced some major changes over the last few decades, India still has one of the lowest costs of living for an industrialized country. With approximately 300 million people currently online in India, you can find potential employees anywhere from the big cities to small rural towns.

India has become the outsourcing capital of the world due to a few factors. India has a very low cost of living, which means employees in call centers in India are typically more motivated to work and more willing to put up with the monotony of being on the phone for 10 hours a day if it means earning money for their families.

India also has an English-speaking work culture, which is extremely beneficial if you need your call center employees to communicate with other English speakers from around the world.

There are three main types of outsourcing that occur in India: tech support, customer service, and business/accounting consulting. Call centers in India typically provide all three of these outsourcing services at the same time if they operate independently.

India has a Solid IT & non-IT Infrastructure

There is no denying that India has a very solid non-IT infrastructure. Currently, there are approximately 300 million Internet users in India, which makes up approximately 10% of the country’s entire population.

In addition to having an established IT infrastructure, India is situated in a prime location to provide outsourcing services. Its close proximity to other countries as well as its own culture makes it an ideal choice for call centers.

India has been the #1 Global Outsourcing Destination for Millennia

For centuries, multinational corporations have opted to open up call centers in India because of the country’s low cost of living, high English literacy rates, and its ability to provide world-class customer service.

Despite the explosion in popularity that outsourcing has experienced recently, India has been the top global destination for outsourcing since the dawn of time—or at least since multinational corporations began outsourcing.

For many people, this is a no-brainer as to why opening up a call center in India would be a good idea. There is a widespread belief that India has been the top outsourcing destination for centuries and will continue to be in the foreseeable future.